Beewildered about Buzzy Rentals? You may find the answer right here...
Buzzy Rentals Wellington
   Home    |    Our Fleet    |    Location    |    Insurance    |    Terms And Conditions    |    Frequently Asked Questions    |    Book Now!    |    Contact Us   
Frequently Asked Questions

What do the rates include with Buzzy Rentals?

Buzzy Rentals motto "we won't sting you" means exactly that! There are no hidden costs whatsoever!

The rates include insurance (excess $500 + GST), 100km per day and then $0.20 per km after that. All prices quoted include GST

Just make sure you give us all the required information so we can accurately quote your requested hire.

Is insurance included?

Insurance is included in the cost of the hire. 

Insurance excess on rentals cars in New Zealand is high.  The excess with Buzzy Rentals is relatively low at $500 +GST for drivers aged 21 or older. 

Does the insurance cover windscreen damage?

Windscreen damage is indeed covered in the insurance. 

Does the insurance cover wheel and tyre damage?

It is not possible to insure against tyre or wheel damage.

Does Buzzy offer zero excess for the vehicle?

Unfortunately we do not. No rental car company does. 

Can I take my Buzzy car anywhere?

Yes - except for those few places where you can’t take it!

Those places include any beach, Skippers Road (in Central Otago), Ball Hut Road (My Cook), any road north of Colville (Coromandel Peninsula) and any unformed road or off road.

 

You cannot operate the vehicle on any of the following roads:- Ninety Mile Beach or any Beach, BallHutt Road (Mt Cook), Crown Range Road(Queenstown), Highway 89 Skippers Road(Queenstown), any road north of Colville (Coromandel Peninsula) and any unformed road or off road.

 

Can I take my Buzzy vehicle across Cook Strait?

Yes - so long as you’re using a car ferry! 

I’m arriving on a flight – how do I get my Buzzy Rentals vehicle?

That’s an easy one – you get our free meet and greet service!  As soon as you have your bags and you are ready to leave the airport, you call us on our 0800 number and we’ll zip over to pick you up, bring you back to the depot to sign up and away you go.  Easy!

For the return, simply come back to the depot – there’s usually no paperwork to do, and we’ll use your Buzzy car to zap you back to the airport, dropping you at the check-in gates.

Where and when can I pick up my Buzzy Rental Car from?

You can pick up and drop off your Buzzy rental vehicle at the depot between 9am and 5pm daily (except public holidays) at no charge.  Outside those hours and location there is a call-out fee.

Pick up and drop off to Wellington Airport will incur a small fee of $15.

We can arrange delivery of your vehicle elsewhere, at a delivery fee of $25.  Popular pick-up points are Wellington Railway Station, the Interislander and Bluebridge ferry terminals and city accommodation.  For visitors on cruise ships, we are expert at getting your cars to you at the wharf, easily and quickly – see our Cruise page.

Are Buzzy Rental vehicles manuals or automatics?

Almost all our vehicles are automatics.  An exception is vans and trucks as some of these are manual – please check with us at the time of booking.  For more details, give us a call on 0800 BUZZY1 or email us at [email protected]

Does Buzzy Rentals offer one way hires?

Yes, depending upon the time of the year.  There is a minimum hire period and a relocation fee, to help recover the cost of getting the vehicle back to its home depot. Contact us on 0800 BUZZY1 or email as at [email protected]

What do I need to show you when I collect my Buzzy vehicle?

All hirers must have a valid and current driver’s licence.  We will also need a valid credit card, for vehicle security.

I have an overseas licence – is that ok?

Yes, amost certainly.  New Zealand has reciprocal license acceptance arrangements with most other countries.  If your licence is not written in English, you will also need an authentic English translation of it – if you are stopped on the roads by the Police for whatever reason, they will require that translation.  If you are in any doubt, an International Driving Permit completed in the English language is universal.

How many drivers can we have for our Buzzy rental vehicle?

Within reason, we don’t put a limit on the number of drivers.  Please keep in mind that rental staff are required to sight each drivers’ licence, so adding drivers later may not be so easy.

What is the minimum driver age?

21 years with minimum 2 years on full license.

How and when do I pay for the hire?

Payment is made prior to the commencement of the hire.  We accept EFTPOS and credit cards (Visa and Mastercard).  

Do I have to pay a bond or deposit?

Yes a bond is required at the time of booking. This is used as security and confirming your booking. This needs to paid via Credit Card and is fully refunded at the time of booking. Bond amount varies between vehicle category and hirer will be advised at the time of booking.

I don’t have a credit card – can I still rent a Buzzy vehicle?

Yes, but we’ll need a security deposit.

I don’t have a credit card – can I use someone else’s card?

We know that Buzzy customers are honest folk!  What you’ll need to do is have the owner of the card you’re using sign a credit card authorisation form for us to use that card – and we’ll also need another form of that persons ID, so as we’re all protected.

May I have a receipt?

Of course!  All Buzzy customers will have a rental contract, which is numbered and doubles as a tax receipt.  We will also give you a copy of any transaction that is processed through the EFTPOS terminal. 

Can I smoke in the vehicle?

NO! NO! NO! If you smoke in the car, it will need treatment before we can hire it again.  The cost can be hundreds of dollars, which you should are responsible for paying. The minimum fee for this treatment is $120.00

Do I bring the vehicle back full of petrol?

Yes, you'll receive a Buzzy rental car with a full tank of gas, and we’ll expect you back with a full tank, ready for the next Buzzy customer.

Changes to Bookings

Can I return my Buzzy vehicle early?  Will there be a refund?

 

If vehicle is returned early for any reason whatsoever No refund available

May I extend the hire?

We cannot guarantee that this will be possible but we will, of course, do our best to make it happen.

I’m late!  I’m late!

If you are late arriving to collect your Buzzy vehicle the hire rate is calculated from the time we had the vehicle ready for you – the booked pick-up time.  If delays extend to after our closing time, we will do all possible to get your car to you – call-out charges may apply.

If you are late returning the car to us, please stay in touch with us – the car may be needed by the next Buzzy renter. Charges may occur for late drop offs.

I need to change my booking details – dates, car type, etc.  What do I do?  Will there be any charges?

Simply call us on 0800 BUZZY1 or email us at [email protected] – there is no charge to amend a booking but vehicle type and duration rates may, of course, change.  Please also let us know if there are changes to your arrival details, such as flight, ferry or train times.

Cancellations!

I need to cancel my booking – what do I do?  Will there be any charges?

Let’s be clear on this!  We don’t want to charge Buzzy customers sums of money that they receive nothing in return for!  The following are guidelines that are in place to protect our business.

Cancelled 7+ days prior to pickup date: full refund of deposit paid.

Cancelled within 7 days or no show: no refund.

If vehicle is returned early for any reason whatsoever No refund available

© 2018 Buzzy Rentals | Terms & Conditions
 
 
 
 
 
 
Powered by Rainbow Creative | 16 Oct 2018 | Admin